COVID / Lock Down / Border Closures
In the event that you cannot travel due to Covid, lock down, or Queensland Border closure we will honour a full refund if guest cancels 48hrs before check-in anything after this will incur a loss of 1 night deposit and a refund of remaining nights balance.
If guests cancel up to 21 days before check-in, they can get a full refund.
If guest cancel up to 14 days before check-in and get a full refund minus the 10% deposit.
After that guest can cancel 7 days before check-in and get a 50% refund on the nightly rate for all nights. After that, no refund will be given.
Guests can also get a full refund if they cancel within 48 hours of booking as long as the cancellation occurs at least 14 days before check-in.