Holiday Accommodation Terms and Conditions

Please read our Terms and Conditions carefully.

All bookings made are in accordance with the following Terms and Conditions and payment of the required deposit are deemed to be your acceptance of these Terms and Conditions.

While we make every effort to provide internet services at properties advertised as having such services, First National Real Estate Bribie Island bears no liability for service disruptions, slow speeds, unreliable connections, or any other issues that may arise with the internet service. Guests are not entitled to seek compensation or request alternative internet services from First National Real Estate Bribie Island if they find the provided internet service to be unsatisfactory during their stay. In the event of internet service problems, it is the responsibility of the guest to arrange their own backup internet solution if needed for entertainment, personal devices, or work purposes during their stay.

The First National Real Estate Bribie Island after hours phone service is reserved exclusively for genuine emergencies. Unanswered calls will be returned only in situations where the guest has provided sufficient information via voicemail or text, and the nature of the call is indeed an urgent emergency. Guests are not entitled to file complaints or seek compensation for unanswered calls that are not of an urgent nature. We kindly request your understanding and patience, as we will make every effort to return calls as promptly as possible. Please be aware that our emergency after-hours line is not operated in a call centre, and our on-call staff will respond as soon as they are available.

Before making a booking and paying a deposit it is your responsibility to have read and understood these Terms and Conditions. We reserve the right to change all or part of these Terms and Conditions at any time. Any changes will be displayed on our website.

Payment

1. For all bookings, an initial deposit payment of 25% of the total booking plus the booking fee is required to secure your booking within 7 days of the reservation being made. This deposit is not a bond, it is included in the total cost of your accommodation.
2. The remaining balance/full payment of booking is required 30 days prior to arrival. With the exception of bookings taken for the Christmas holidays that will require the balance of the booking to be paid by the 1^st of November.
3. For bookings made within 30 days of the arrival date, full payment is required at the time of making the booking.
4. Failure to pay the deposit within 7 days of making the reservation will result in cancellation and the property will be made available for other bookings.
5. Payments can be made by debit/credit card or direct deposit into our bank account. All card payments incur a 2.25% non-refundable fee.
6. All bookings include a $100 non-refundable booking fee. Additional fees for cleaning and other services are also included in the total.

Credit Card Security Policy

1. Credit card details are collected on all bookings. If booking through a third-party provider such as Booking.com or Stayz/VRBO your credit card details will be automatically captured.
2. For bookings paid via direct debit, credit card details will need to be captured and securely stored until 24 hours after departure.
3. When booking/purchasing from First National Real Estate Bribie Island, credit card details are transmitted through a secure server using FatZebra. Card data is not hosted by First National Real Estate Bribie Island.

Cancellations & Refunds

1. Cancellations must be notified in writing. Cancellations may result in full forfeiture of monies paid by you in respect of the reservation.
2. All bookings have a non-refundable $100 booking fee.
3. If payment was made by Credit Card, the Credit Card surcharge is also not refundable.
4. Cancelled booking 30 days or more prior to arrival: Full refunds (excl. booking fee and credit card surcharge) are only possible if notice to cancel is provided in writing to us 30 days or more prior to your arrival.
5. Cancelled bookings less than 30 days prior to arrival: The full amount will be forfeited.
6. Refunds will be processed back to the original method of payment used.
7. If a Guest terminates their stay early and does not use all nights booked, no refund is offered.

Change of Dates

1. A change of dates is only possible with 30 days or more notice. Please contact our office to arrange any changes to your booking.

COVID-19

1. By now, we can expect that our guests are aware of the risk of further COVID-19 spread, and as such the risk they are taking when making new reservations, particularly Non-Refundable and Partially Refundable bookings. All reservations and cancellations will be treated like any standard booking, according to our usual policies and procedures.

Schoolies, Large Bookings & Special Occasions

1. All properties have a Strict No Party policy. Schoolies, bucks or hens’ groups are not allowed at any of our properties. Our properties are not suitable for persons under 25 years of age without prior approval. Under no circumstances will Schoolies groups be accepted, please do not ask.
2. Bookings will be cancelled upon breach of these policies and payment may be forfeited in some circumstances. Thank you for your understanding.

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