Thank you for choosing Sherlock Holidays. By staying with us you agree to adhere to the Terms and Conditions outlined below. Failure to comply with these Terms and Conditions gives Sherlock Hoilidays the right to refuse the key, amend the rate or immediate termination of the holiday agreement.
Guests who book premises located in New South Wales must abide by their responsibilities and obligations under the NSW Fair Trading Code of Conduct for the Short Term Rental Accommodation Industry. For further information or to download a copy of the Code Of Conduct
Please take the time to read this carefully:
- The guest explicity agrees that any compensation offered for issues arising during your stay, whether it was in the control of Accom Holidays or not, will be exclusively offered by a voucher for your next stay with Accom Holidays not a refund on the stay under any circumstances
- The booking with Accom Holidays is not a residential tenancy agreement under residential tenancy legislations. Failure to comply with any of the guest's fundamental obligations and the terms and conditions of the property may result in immediate termination and eviction. The guest is granted a licence to occupy the accommodation,THIS AGREEMENT IS MADE BY THE OWNER OF THE PROPERTY UNDER THESE TERMS AND CONDITIONS for the agreed booking period. Refunds will not be paid on terminated occupancies.
- Holiday property check-in is available after 2pm on the date of arrival, and check-out is no later than 10am on the date of your departure. Charges apply to guests who do not check-out on time.
- Guest Registration: Accom Holidays requires every guest to complete and sign an electronic guest registration prior to arrival which will ask for photo ID. If you have not registered online prior to arrival, on check in, all guests agree to have their drivers licence scanned for a record of photo ID. This will be kept on file for 1 month only. If you have arranged after hours key collcetion or another person is collecting the keys prior arrangments need to be made. By providing this to the office, you also agree and adhere to our full terms & condiitons
- If you will be arriving after 6.00pm (subject to office hours) please advise the office in advance. After-hour key collection is available at an additional charge which is to be paid for by the guest ($50 min).
- Your co-operation in leaving the property clean and tidy is requested. If the property is not left in an acceptable state an extra cleaning fee will be charged, which includes the use and cleaning of outside BBQ’s. Excess rubbish from your stay will also be removed at your cost
- After-hours call-outs considered a non-emergency, may incur a fee which is to be paid for by the guest ($50 - $110 min)
- All expenses must be paid in full before you are issued with your key and check-in pack.
- Should guest arrange to extend booking dates, the guest agrees to make all payments upfront.
- All keys and remotes must be returned to the office upon check-out or fees may apply.
- Should you feel upon arrival or notice during your stay that the property is not clean or is in an unsatisfactory state of repair then you must immediately call the office and or after hours number and register your complaint. If no call is received or message left during your stay then the property is deemed to be in a satisfactory manner. Any comments made later than this will be taken as feedback for the cleaner etc and no offer of compensation will be applied. Our first option naturally is to rectify the problem should there be one. This also applies to any incident or accident or anything that may affect your safety during your stay.
- Any breakages, damages and lost keys/remotes must be reported, or if found on departure inspection by Accom Holidays, must be paid for at the guest’s expense. We have the right to use the credit card as given to us as bond for these expenses.
- Furniture should not be moved around the house and utensils, crockery etc not to be removed from the premises. You will be liable for any damage caused from moving of furniture and bond charged accordingly.
