The CVV is a Card Verification Value.
This can be found on the back a Mastercard or Visa
and on the front of the American Express.
Card Verification Value
The CVV is a Card Verification Value.
This can be found on the back a Mastercard or Visa
and on the front of the American Express.
PAYMENT TERMS
In order to secure a booking, the total booking value is to be paid at the time of booking. All payments are processed securely via credit card transactions only. No cash accepted.
CANCELLATION TERMS & CHARGES
The following cancellation fees will apply:
1) If a guest cancels a confirmed booking thirty (30) days or more prior to commencement of the stay, the entire booking tariff will be returned.
2) If the guest cancels their stay twenty nine (29) days or less, prior to the commencement of the stay, 100% of the entire booking tariff will be retained.
PAYMENT OPTIONS
Payments are accepted by Visa or MasterCard only. Credit card payments incur a variable surcharge.
SECURITY BOND
In addition to the booking total, a security bond may also be required on occasion. This bond hold will be implemented prior to your arrival and released 14 days after departure, provided there is no damage, breakage, or need for additional cleaning.
ARRIVAL & KEYS
You will receive an email 5 days prior to your arrival to inform you that full access instructions and digital codes will be sent to you and any additional phone numbers you nominate, via text, 36-24 hours prior to check-in. In this text you will be provided with the location on the property of the key box and the code to open it, or the unique digital code to the front door, depending upon the particular property.
CHECK- IN & CHECK-OUT
Your accommodation is available from 2:00 pm on check-in day. As you will have already received access instructions and digital codes, prior to your arrival, you can access the home at any time you wish, after 2:00pm..
Check-out time is 10:00 am on the day of departure. An additional fee may be charged if you do not check out by 10.00 am.
Every effort will be made to accommodate early arrivals and late departures. Check out time adjustments may be possible on a case-by-case basis. Early arrivals and late checkouts are at the discretion of Wine Coast Holiday Rentals.
CHILDREN
In most cases, children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. Please check with us prior to booking to verify if your accommodation can provide a child’s cot and/or highchair. At all times, a person over the age of 18 must reside at the property that will be responsible for all underage guests or visitors. BEHAVIOUR Parties or large gatherings are prohibited, unless prior arrangements have been made with Wine Coast Holiday Rentals. Disturbance to neighbours including excessive noise is prohibited and may result in eviction without refund.
BREAKAGES, DAMAGES OR MISSING ITEMS
Damages or breakages of furniture or furnishings must be reported to Wine Coast Holiday Rentals. Breakages, damages or loss of any items within the home or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full, from the guest’s credit card. Excess cleaning required upon departure or replacement of items removed from the accommodation will be charged to the guest’s credit card.
Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location. Wine Coast Holiday Rentals must be informed of any problem or complaint as soon as possible as to rectify the situation as quickly and as efficiently as possible. You must allow access to the property for service consultants to undertake repairs during reasonable hours. We will notify you and confirm the day, date and time of the appointment. We will arrange access if you are not available at the designated time
PARKING
The guest must use the designated parking areas only. Do not park on lawns or gardens or interfere with any irrigation systems.
PETS
No pets are permitted without the prior consent and written approval of Wine Coast Holiday Rentals. If unapproved pets are found on the property, the booking may be terminated and guests will be asked to vacate with no refund made.
LOCKOUTS & LOSS OF KEYS
Lockouts may incur an afterhours call out fee of $55. Loss of keys will incur all associated replacement charges.
COMMERCIAL USE
The properties are not to be used for commercial use.
LIABILITIES
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.
PERSONAL BELONGINGS
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the property and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.
TRAVEL INSURANCE
We strongly recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled, loss or damage to personal baggage and loss of money and medical expenses.
LANDLORD CANCELLATION
In the unlikely event of a situation whereby Wine Coast Holiday Rentals cannot provide accommodation as previously confirmed, for whatever reason, Wine Coast Holiday Rentals will undertake to relocate guests into an alternative property of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest. The alternatives offered are at Wine Coast Holiday Rentals discretion. Should the guest wish to choose a property of a standard other than that offered under this condition, then the guest will be required to pay any difference in price between the Wine Coast Holiday Rentals recommended property and their own choice of property. If Wine Coast Holiday Rentals is unable to provide alternative accommodation the cost of the accommodation will be refunded in full.
PROPERTY DESCRIPTION
The agent cannot be held responsible for any actions or changes made by the landlord of the premises. In the case of all bookings the description and inventory of the premises supplied by the agent is made in good faith but without acceptance of any responsibility whatsoever for any miss description or inventory alterations.
LINEN
All properties are fully self-contained and include all linen and bedding together with additional pillows and blankets. A replacement cost will be incurred for any linen/towels/doona/pillow etc that is permanently stained or damaged.
LIABILITIES
We do not accept liability for any injury, damage, loss, additional expenses and disruptions caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.
SMOKING
Smoking/e-cigarettes/vapping inside the home or on any balcony or deck is strictly prohibited. If there is any evidence of smoking inside, your booking may be terminated and you may be charged for a specialised clean.
RUBBISH
Guests are to place rubbish in bins provided.
CARAVANS AND TENTS
No caravans or tents are to be erected on any part of the property without prior written consent.
NO TENANCY
You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.
PRIVACY POLICY
We require your contact details in order to create a booking in your name. You will be asked to provide your name, address, phone-numbers and email address so that we can stay in touch with you regards to the booking arrangements. We don't share the booking contact information and other details with anyone else under any circumstances unless we are required to do so for legal reasons. We do not show your email address or any other details on any website. We will not disclose it further without your consent unless required to do so for legal reasons.
INFORMATION PROTECTION
We adopt appropriate data collection, storage and processing practices and security measures to protect against un-authorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. By accepting these terms and conditions you agree to:
On departure, your accommodation is to be left in a reasonably clean and tidy state. Extra cleaning charges will apply if this condition is breached and may be charged.