First National Real Estate Bribie Island Holiday Accommodation Terms and Conditions

Definitions

For the purposes of these Terms and Conditions:

Agent / Managing Agent means First National Real Estate Bribie Island, its employees, contractors and authorised representatives.

Booking means the reservation of a holiday rental property managed by First National Real Estate Bribie Island.

Guest means the person making the booking and any person occupying or visiting the property during the booking period.

Occupant means any person staying at or using the property during the booking period, whether approved as part of the booking or not.

Property means the holiday accommodation premises and all fixtures, fittings, furniture, equipment, appliances and inclusions located at the property.

Visitor means any person attending or entering the property during the booking period who is not a registered occupant.

Acceptance of Terms and Conditions

• By making a booking, paying a deposit, paying any monies towards a booking, completing the mandatory online check-in process, completing the security bond pre-authorisation, signing an online or in-office Guest Registration Form where applicable, accessing the property, or occupying the property, the Guest acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions.
• The person making the booking warrants that they are at least 25 years of age and have the authority to accept these Terms and Conditions on behalf of all occupants and visitors associated with the booking. Where a property is subject to a minimum age requirement, the Guest must comply with the age requirements specified for that property.
• The Guest is responsible for ensuring that all occupants and visitors comply with these Terms and Conditions throughout the booking period.

Responsibility for Occupants and Visitors

• The Guest making the booking accepts full responsibility and liability for the conduct, actions and behaviour of all occupants and visitors attending the property during the booking period.
• Any loss, damage, breakage, additional cleaning, repair costs, replacement costs, call-out fees, penalties, charges, breaches of these Terms and Conditions or other expenses arising from the actions of any occupant or visitor will be the responsibility of the Guest and, where applicable, may be charged to the nominated card authorised through the security bond pre-authorisation.
• By completing the security bond pre-authorisation, the Guest authorises the Agent to charge the nominated card for any costs arising from damage to the property, its contents, or any additional charges incurred during the stay, where applicable.
• The Guest agrees that their liability is not limited to the Guest personally occupying the property and extends to all occupants, visitors, invitees and any other person attending the property during the booking period.

Amendments to Terms and Conditions

• First National Real Estate Bribie Island reserves the right to amend, update or modify these Terms and Conditions at any time.
• The Terms and Conditions applicable to a booking will be those in effect at the time the booking is confirmed unless otherwise required by law.
• The current version of these Terms and Conditions will be available on our website and it is the responsibility of the Guest to review them prior to making a booking.

After-Hours Emergency Assistance

• The after-hours emergency service is provided exclusively for genuine emergencies requiring immediate attention that cannot reasonably wait until the next business day.
• Examples of emergencies include, but are not limited to, serious property damage, loss of essential services where immediate action is required, security breaches, lockouts where no alternative access is available, or circumstances presenting an immediate risk to persons or property.
• The after-hours emergency service is not a call centre and is operated by on-call staff. Whilst reasonable efforts will be made to respond promptly, response times may vary depending on the nature and urgency of the matter.
• Guests must leave a detailed voicemail or text message including their name, property address, contact number and details of the emergency if their call is not answered.
• Calls relating to maintenance requests, housekeeping matters, booking enquiries, internet issues, television issues, general information or other non-urgent matters may not be returned until normal business hours.
• First National Real Estate Bribie Island accepts no liability for delays in responding to non-emergency enquiries received outside normal business hours.

Payment Terms

• To secure a booking, a deposit equal to 25% of the total accommodation charges, plus the applicable non-refundable booking fee, must be paid within seven (7) days of making the reservation.
• The deposit forms part of the total accommodation cost and is separate from the security bond.
• All bookings are subject to an applicable non-refundable booking fee. The amount of the booking fee will be advised at the time of booking. The booking fee is separate from the accommodation deposit and security bond.
• The remaining balance is due 30 days prior to arrival.
• For Christmas and New Year holiday bookings, the full balance is due by 1 November.
• Bookings made within 30 days of arrival require full payment at the time of booking.
• Failure to make payments by the required due date may result in cancellation of the booking without further notice, and the property may be re-let.
• Where a cancellation is approved more than 30 days prior to arrival in accordance with these Terms and Conditions, the refundable deposit amount will be refunded less the applicable non-refundable booking fee.
• Payments may be made using the secure “Make a Payment” link provided by First National Real Estate Bribie Island. Payment options available through the secure portal may include credit card, debit card or direct deposit.
• Credit card and debit card payments made through our secure online payment portal are processed through our payment gateway provider, Fat Zebra. As part of the payment process, the cardholder may be required to complete 3D Secure 2 (3DS2) cardholder authentication.
• To successfully complete the 3DS2 authentication process, the cardholder's details must match the billing information held by the card issuer. This may include the cardholder's full name, residential address, street number, street name, street type, suburb, state and postcode.
• Guests should ensure that the billing details entered during the payment process are accurate and correspond with the details registered with their card issuer. If the authentication process cannot be successfully completed, the payment may not be authorised and the booking may not be secured until payment is successfully received.
• Where payment is made by direct deposit, Guests must ensure that the booking reference is included as the payment reference. First National Real Estate Bribie Island accepts no responsibility for payments that cannot be identified due to a missing or incorrect reference, and any resulting cancellation, late payment, loss of booking or other costs remain the Guest's responsibility.
• Cleaning fees and any additional property or booking charges applicable to the accommodation are included in the total booking cost where advised and are payable in accordance with these Terms and Conditions.
• Where amounts remain overdue, First National Real Estate Bribie Island may recover reasonable costs associated with recovering the outstanding amount, including administration, debt recovery, collection agency and legal costs, to the extent permitted by law.

Security Bond Pre-Authorisation 

• A security bond pre-authorisation is required for all properties and must be completed as part of the mandatory online check-in process prior to key collection.
• The applicable security bond amount will be advised at the time of booking and confirmed in the booking confirmation or other booking documentation.
• The mandatory online check-in and security bond pre-authorisation must be completed before keys or access details are provided. Failure to complete these requirements may result in check-in being refused or access details being withheld until the process has been completed.
• The security bond pre-authorisation places a temporary authorisation on the nominated card for the applicable security bond amount. Funds are not taken from the card at the time of pre-authorisation.
• The security bond provides security against damage, breakages, additional cleaning, excess rubbish removal, breaches of these Terms and Conditions, and any other applicable costs incurred during the Guest’s occupancy.
• By completing the security bond pre-authorisation, the Guest authorises First National Real Estate Bribie Island to charge the nominated card for any applicable costs arising from damage to the property or its contents, or any additional charges incurred during the stay, in accordance with these Terms and Conditions.
• If a security bond pre-authorisation fails or cannot be processed after the Guest’s departure, First National Real Estate Bribie Island reserves the right to process the applicable authorised charge manually, where permitted, in accordance with these Terms and Conditions and the applicable payment provider’s requirements.
• Any previous 3D Secure 2 (3DS2) authorisation provided by the Guest will be taken as authorisation for the same booking reference, property address, and arrival and departure dates, subject to the scope of that authorisation and applicable payment processing requirements.
• Following check-out, the property will be inspected. Where no charges apply, the security bond pre-authorisation will be released within 72 hours of check-out. The release is subject to the processing times of the Guest’s card issuer or financial institution, and First National Real Estate Bribie Island cannot be held responsible for delays outside its control.
• Where charges apply, the Guest remains responsible for the applicable amount, and the nominated card may be charged in accordance with these Terms and Conditions.

Payment Card Authorisation

• Where a payment card is required for a booking, the Guest must provide valid payment card details through the secure payment process provided by First National Real Estate Bribie Island.
• All Guests, regardless of how or where their booking was made, must complete the mandatory online check-in prior to key collection. This process includes the required security bond pre-authorisation.
• Where a booking has been made through a third-party booking platform, including Booking.com, Stayz, VRBO or another online travel agency, the Guest may be required to provide payment card details through First National Real Estate Bribie Island’s secure payment process as part of the mandatory online check-in and security bond pre-authorisation process.
• By providing their payment card details and completing the required authorisation process, the Guest authorises First National Real Estate Bribie Island to process applicable charges against the nominated payment card for damage to the property or its contents, additional cleaning, excess rubbish removal, repairs, replacement costs, breaches of these Terms and Conditions, or any other additional charges properly payable by the Guest in connection with the booking.
• Where a security bond pre-authorisation fails or cannot be processed after the Guest’s departure, First National Real Estate Bribie Island reserves the right to manually process any applicable charge, where permitted by the payment provider and applicable requirements, in accordance with these Terms and Conditions and the Guest’s valid authorisation.
• Any previous 3D Secure 2 (3DS2) authorisation provided by the Guest may be relied upon for the same booking reference, property address, and arrival and departure dates, subject to the scope of the original authorisation and applicable payment processing requirements.
• The Guest remains responsible for all amounts properly payable in connection with their stay, in accordance with these Terms and Conditions.
• Payment card details submitted through the secure payment process are transmitted securely to the payment gateway provider and are not stored on the systems of First National Real Estate Bribie Island.

Cancellations and Refunds

• All cancellation requests must be submitted in writing to First National Real Estate Bribie Island. A cancellation is not effective until written confirmation has been received by our office.
• All bookings are subject to an applicable non-refundable booking fee, the amount of which will be advised at the time of booking.
• Where a cancellation is approved more than thirty (30) days prior to the scheduled arrival date, any refundable deposit amount will be refunded less the applicable non-refundable booking fee.

Cancellations More Than 30 Days Prior to Arrival

• Where written notice of cancellation is received more than thirty (30) days prior to the scheduled arrival date, all monies paid will be refunded less the applicable non-refundable booking fee.

Cancellations Within 30 Days of Arrival

• Where written notice of cancellation is received within thirty (30) days of the scheduled arrival date, all monies paid will be forfeited and no refund will be payable.

• First National Real Estate Bribie Island may, at its discretion, consider exceptional circumstances. However, there is no obligation to provide a refund, credit or transfer of booking dates.
• Where a refund is approved, it will generally be processed to the original payment method used for the booking, where reasonably possible. Where the original payment method is unavailable or unable to accept the refund, First National Real Estate Bribie Island may require the Guest to provide valid Australian bank account details for the refund to be processed. The Guest may be required to provide proof of account ownership before any refund is processed.

No Third-Party Commissions

No commission, referral fee, booking fee, agency fee, administration fee, or other remuneration will be paid to any third party who books, arranges, refers, coordinates, or facilitates accommodation on behalf of a guest, including but not limited to travel agents, booking agents, relocation services, support coordinators, case managers, employers, government agencies, or other representatives, unless expressly agreed to in writing by First National Real Estate Bribie Island prior to the booking being confirmed.

Early Departure or Reduced Stay

• No refund, credit or reduction in tariff will be provided where a Guest chooses to depart earlier than the booked departure date, arrives later than the booked arrival date, or otherwise fails to utilise any portion of the booked accommodation period.
• Travel Insurance - Guests are strongly encouraged to obtain comprehensive travel insurance at the time of booking to protect against unforeseen circumstances that may result in cancellation, interruption or alteration of travel plans.

Changes to Booking Dates

• Requests to change booking dates must be submitted in writing.
• Changes to booking dates may only be considered where the request is received more than thirty (30) days prior to the scheduled arrival date and are subject to availability and approval by First National Real Estate Bribie Island.
• Approval of a date change is at the sole discretion of First National Real Estate Bribie Island and is not guaranteed.
• Where alternative dates have a higher tariff, the Guest will be required to pay the difference in price. No refund or credit will be provided where the revised booking has a lower tariff unless otherwise agreed in writing.
• Requests to change booking dates within thirty (30) days of arrival will generally be treated as a cancellation and the cancellation policy will apply.

Authorised Charges and Payment Card Authority

• Where a Guest provides payment card details through the secure payment process or completes the security bond pre-authorisation, the Guest authorises First National Real Estate Bribie Island to securely process the nominated payment card in accordance with these Terms and Conditions.
• By completing the security bond pre-authorisation, the Guest authorises First National Real Estate Bribie Island to charge the nominated payment card for amounts properly payable under these Terms and Conditions arising from the Guest's occupancy, including damage to the property or its contents, breakages, repairs, replacement costs, additional cleaning, excess rubbish removal, call-out fees, penalties, breach-related costs and other applicable additional charges.
• The Guest acknowledges that applicable charges may be identified during or after the booking period, including following an inspection of the property after departure, and authorises such charges to be processed against the nominated payment card in accordance with these Terms and Conditions.
• Where a charge is identified following departure, First National Real Estate Bribie Island may process the applicable amount against the nominated payment card without requiring further consent from the Guest, where authorised under these Terms and Conditions.
• The Guest acknowledges that they remain responsible for all amounts properly payable under these Terms and Conditions, regardless of whether those amounts are identified during the stay or following departure.
• Any costs incurred by First National Real Estate Bribie Island in recovering unpaid or disputed amounts, including reasonable administration costs, debt collection fees, legal costs and other recovery expenses, may be recovered from the Guest.

Payment Disputes and Chargebacks

• The Guest acknowledges and agrees that charges properly incurred in accordance with these Terms and Conditions are valid and payable by the Guest.
• Where a charge has been properly incurred, the Guest remains responsible for the amount owing regardless of whether the Guest initiates a chargeback, reversal or payment dispute with their financial institution.
• If a chargeback or payment dispute is initiated in relation to a valid charge, the Guest remains liable for the disputed amount and any reasonable costs incurred by First National Real Estate Bribie Island in responding to or recovering the amount, to the extent permitted by law.

Internet Services

• Where a property is advertised as providing internet or Wi-Fi access, such service is supplied by third-party providers and is offered as a convenience only.
• First National Real Estate Bribie Island makes no warranty or guarantee regarding the availability, speed, reliability, quality, compatibility, coverage or uninterrupted operation of any internet or Wi-Fi service.
• Internet and Wi-Fi services are not considered an essential service and any interruption, outage, reduced speed, technical fault, maintenance issue or failure of the service shall not constitute grounds for compensation, refund, discount, relocation, cancellation or alternative accommodation.
• Guests who require internet access for business, employment, study, streaming, communications or any other purpose are solely responsible for arranging their own backup internet solution.

Illness, Pandemics, Government Restrictions and Other Events

• Bookings are made at the Guest's own risk with respect to personal circumstances, illness, injury, pandemics, epidemics, border closures, government directives, travel restrictions, transport disruptions, weather events, employment commitments or any other circumstance that may affect the Guest's ability to travel or occupy the property.
• Unless otherwise required by law, cancellations arising from any of the above circumstances will be treated in accordance with the standard cancellation policy applicable to the booking.
• Guests are strongly encouraged to obtain appropriate travel insurance to cover these risks.

Weather Conditions and Environmental Factors

• No refund, credit, compensation, reduction in tariff, transfer of dates or cancellation without penalty will be provided due to adverse or unfavourable weather conditions or environmental factors.
• This includes, but is not limited to, rain, wind, storms, cyclones, flooding, high tides, rough surf, beach erosion, algae events, marine stingers, bushfire smoke, poor water quality, power outages caused by weather events, road closures, restricted access to local attractions, or any other environmental condition beyond the control of First National Real Estate Bribie Island.
• Guests acknowledge that weather and environmental conditions can change at any time and form part of the risks associated with travelling and staying in a coastal destination. Such circumstances do not constitute grounds for cancellation, refund, compensation or alteration of the booking.
• Guests are strongly encouraged to obtain comprehensive travel insurance to protect against unforeseen circumstances that may affect their travel plans.

No Party and No Event Policy

• All properties are subject to a strict No Party and No Event Policy.
• Schoolies groups, bucks parties, hens parties, weddings, engagement parties, receptions, functions, gatherings, celebrations and similar events are strictly prohibited unless expressly approved in writing by First National Real Estate Bribie Island prior to the booking being confirmed.
• Under no circumstances will Schoolies bookings be accepted.
• First National Real Estate Bribie Island reserves the right to refuse, cancel or terminate any booking where it reasonably believes the booking may involve a party, event, gathering, Schoolies group or other activity likely to cause disturbance to neighbours, damage to the property or a breach of these Terms and Conditions.
• Properties are generally not suitable for persons under 25 years of age without prior written approval. Any approval is at the discretion of First National Real Estate Bribie Island and may be withdrawn if inaccurate or misleading information has been provided.
• Any breach of this clause may result in the immediate termination of the booking and eviction from the property. All monies paid may be forfeited, and the Guest may be responsible for any additional costs arising from the breach, including damage, additional cleaning, rubbish removal, security attendance, call-out fees or other associated costs.
• No refund, compensation or alternative accommodation will be provided where a booking is terminated as a result of a breach of this clause.

Occupancy and Visitors

• At the time of booking, the Guest must nominate the total number of occupants who will be staying at the property.
• The number of occupants must not exceed the maximum occupancy permitted for the property or the number stated on the booking confirmation.
• Only persons included in the booking may stay overnight at the property unless prior written approval has been obtained from First National Real Estate Bribie Island.
• The Guest must not permit additional occupants, overnight guests, visitors, caravans, motorhomes, tents or temporary accommodation structures on the property without prior written approval.
• Any visitors permitted at the property must comply with these Terms and Conditions, and the Guest remains responsible for their conduct and actions.
• If the maximum approved occupancy is exceeded, or unauthorised persons are permitted to stay at the property, First National Real Estate Bribie Island may immediately terminate the booking and require all occupants to vacate the property without refund.
• Any additional cleaning, damage, excessive wear and tear, call-out fees, security costs or other expenses arising from unauthorised occupants or visitors will be the responsibility of the Guest and may be charged to the nominated payment card in accordance with these Terms and Conditions.

Arrival and Check-In

• Check-in commences from 2:00pm on the scheduled arrival date.
• Early check-in may be available by prior arrangement but is not guaranteed and remains subject to availability, cleaning schedules and operational requirements.
• Guests must not enter or access the property prior to the approved check-in time unless authorised by First National Real Estate Bribie Island.
• Office hours are:
  • Monday to Friday: 8:30am to 5:00pm
  • Saturday: 9:00am to 4:00pm
  • Sunday: By appointment only
• Our office is closed on the following public holidays: Easter Sunday, Anzac Day, Christmas Day, Boxing Day and New Year's Day.
• Good Friday arrivals are permitted; however, the office is closed and alternative key collection arrangements will apply.
• Where arrival occurs outside office hours, keys may be made available via our secure key safe system. Key safe access instructions will primarily be provided by SMS. Where a valid mobile number has not been provided, the instructions will be sent by email.
• All guests are required to complete the mandatory online check-in prior to key collection. The security bond pre-authorisation must be completed as part of the online check-in process for every property, including where keys are collected outside office hours.
• The applicable security bond amount will be advised at the time of booking and/or in pre-arrival correspondence. The security bond is managed by way of a pre-authorisation on the nominated payment card and is not an additional payment made at the time of check-in.
• Under no circumstances will keys, access codes or check-in instructions be provided until all accommodation charges, the required security bond pre-authorisation, mandatory online check-in and any other required documentation or requirements have been completed and approved.
• Guests are encouraged to notify First National Real Estate Bribie Island as soon as reasonably practicable if they identify any damage, maintenance issue, cleanliness concern, missing item or other discrepancy upon arrival or during their stay. Prompt notification allows us the opportunity to investigate and, where appropriate, rectify the issue to minimise any impact on your stay.
• Failure to report an issue during the occupancy period may limit our ability to investigate the matter and may be taken into consideration when assessing any subsequent claim for compensation, refund or dispute relating to the condition of the property.
• While every reasonable effort is made to ensure the property is presented in a clean and well-maintained condition, First National Real Estate Bribie Island will have a reasonable period of time to investigate and rectify any reported issue. No refund or compensation will be payable where the issue is resolved within a reasonable timeframe.

Cleaning Standards and Guest Concerns

• All properties are professionally cleaned and sanitised prior to guest arrival. Our cleaning contractors follow established cleaning and disinfecting procedures to prepare the property for each stay.
• Should a guest have concerns regarding the cleanliness of the property upon arrival, they must notify First National Real Estate Bribie Island as soon as possible and provide photographs of the issue where applicable. First National Real Estate Bribie Island reserves the right to arrange for the cleaning contractor to return to the property and rectify any verified cleaning concerns.
• The return of the cleaning contractor to address the issue will be considered the primary and reasonable remedy. Refunds, discounts, compensation, or credits will not be provided for cleanliness concerns unless First National Real Estate Bribie Island has been given a reasonable opportunity to inspect and/or rectify the issue and has been unable to do so.
• Guests who choose not to allow reasonable access for rectification, or who continue their stay without promptly reporting concerns, will not be entitled to any refund, compensation, or reduction in accommodation charges relating to the cleanliness of the property.

Check Out and Departure

• Guests must vacate the property no later than 10:00am on the scheduled departure date unless prior approval for a late check-out has been obtained from First National Real Estate Bribie Island.
• All keys, remotes, access devices and other items supplied with the property must be returned to the First National Real Estate Bribie Island office at 71 Welsby Parade, Bongaree, no later than 10:30am on the departure date, unless alternative arrangements have been approved.
• A fee of $50.00 per hour, or part thereof, may be charged for the late return of keys, remotes or access devices. Any additional costs incurred as a result of delayed access for cleaners, maintenance contractors, incoming guests or property owners may also be charged to the Guest.
• Guests acknowledge that their right to occupy the property ends at the approved departure time. Unauthorised occupation beyond this time may result in additional accommodation charges, call-out fees, compensation payable to incoming guests and any other associated costs.
• No refund, credit or reduction in tariff will be provided where a Guest elects to depart prior to the scheduled departure date.
• Late check-out requests are subject to availability and operational requirements and must be approved by First National Real Estate Bribie Island prior to the scheduled check-out time. Approval is not guaranteed and may incur an additional fee.

Property Condition, Cleaning & Damage Upon Departure

The property must be left in a clean, tidy and reasonably well-maintained condition, fair wear and tear excepted.

Guests are required to:

• Remove all personal belongings from the property;
• Wash and put away dishes, cookware and utensils used during the stay;
• Clean the BBQ if used during the stay;
• Remove excess rubbish and place rubbish in the appropriate bins provided;
• Leave the property securely locked upon departure; and
• Return all keys, remotes and access devices as instructed.

The property will be professionally cleaned following departure; however, this does not relieve the Guest of their obligation to leave the property in a reasonable condition.

Any additional cleaning costs, damage, breakages, repairs, replacement costs, excess rubbish removal charges or other expenses incurred as a result of the Guest's occupancy may be charged to the nominated payment card in accordance with these Terms and Conditions.

This includes, but is not limited to:

• Excessive cleaning requirements;
• Excess rubbish removal;
• Stains or soiling beyond normal use;
• Damage to the property or its contents;
• Missing items;
• Unauthorised pets;
• Excessive pet hair, pet odours or pet-related cleaning in pet-friendly properties; and
• Additional cleaning or sanitisation required as a result of the Guest's actions.

If any damage to the property or its contents is reported during the stay or identified following departure, the Guest will be responsible for the reasonable cost of repairs, replacements, rectification works and associated expenses where the damage is attributable to the Guest, their occupants, visitors or other persons attending the property during the stay.

By completing the mandatory Online Check-In and security bond pre-authorisation, the Guest authorises First National Real Estate Bribie Island to charge the nominated payment card for amounts properly payable under these Terms and Conditions, including costs arising from damage to the property or its contents, additional cleaning, excess rubbish, repairs, replacements or other applicable charges incurred during the stay.

The Guest acknowledges that valid charges incurred under these Terms and Conditions remain payable after departure. Any reasonable costs incurred by First National Real Estate Bribie Island in recovering unpaid, reversed or disputed charges, including administration, debt recovery and legal costs, may be recovered from the Guest to the extent permitted by law.

Services

• Properties are offered as self-contained holiday accommodation and are not serviced apartments.
• A limited supply of starter consumables may be provided for Guest convenience, including items such as toilet paper, hand soap, dishwashing liquid, cleaning products and similar household supplies. These items are provided as a complimentary starter supply only and will not be replenished during the stay.
• Guests are responsible for supplying any additional consumables, household items or personal supplies required during their occupancy.
• The property will be professionally cleaned prior to arrival and following departure.
• Additional cleaning services may be available by prior arrangement through First National Real Estate Bribie Island and will be provided at the Guest's expense. Requests for additional cleaning should be made prior to arrival wherever possible and are subject to availability.

Linen

• Linen provisions vary between properties. Guests should refer to the individual property listing, booking confirmation and property information to determine whether linen is supplied.
• Where linen is not supplied with the property, Guests are responsible for arranging and supplying their own linen.
• As a convenience, Guests may arrange linen hire directly with Sweet Sheets Linen Hire (Linda – 0404 300 302) at their own expense. First National Real Estate Bribie Island acts solely as a referral source and accepts no responsibility or liability for the products, services, availability or performance of any third-party linen hire provider.
• All beds used during the stay must be fitted with appropriate linen, including sheets and pillowcases.
• Where bedding, mattresses, mattress protectors, quilts, doonas, pillows or other linen items require additional laundering, stain treatment, sanitisation, repair or replacement because appropriate linen was not used, the Guest will be responsible for the associated costs.
• Unless otherwise specified, linen supplied with a property is provided for the commencement of the stay only and will not be changed or serviced during the occupancy.
• Guests may use the washing machine and laundry facilities provided at the property to launder linen during their stay.
• Additional linen and linen change services may be available during the stay at the Guest's expense. Requests for additional linen or linen changes must be arranged through First National Real Estate Bribie Island and are subject to availability and applicable service fees.

Dog Policy

A non-refundable dog fee of $40, $50, $100 or $150 per dog applies, depending on the property booked. The applicable dog fee will be confirmed at the time of booking.

Dogs are permitted only at properties specifically advertised as dog-friendly and only with prior approval from First National Real Estate Bribie Island.

Unless expressly stated otherwise for a particular property, dogs must remain outside the property at all times and are not permitted indoors. Dogs are not permitted on furniture, bedding or soft furnishings unless specifically authorised for the property.

Properties not advertised as dog-friendly do not permit dogs under any circumstances, including visiting dogs. If a dog is found on-site at a non-dog-friendly property, First National Real Estate Bribie Island may immediately terminate the booking, require the Guest to vacate the property without refund, and charge any additional cleaning, damage, sanitisation or other associated costs incurred.

For dog-friendly properties, the Guest is responsible for ensuring that:

• All dog waste is collected and disposed of appropriately;
• The property and grounds are left free from fleas, dog hair, odours and other dog-related debris;
• Dogs do not cause damage to the property, furnishings, lawns, gardens, fences or neighbouring properties; and
• Dogs do not disturb neighbours through barking, excessive noise or aggressive behaviour.

If there is evidence that a dog has been inside the property where not permitted, on furniture, bedding or soft furnishings, or has caused any damage to the property, furnishings or grounds, First National Real Estate Bribie Island may charge the Guest for any additional cleaning, deodorising, sanitisation, flea treatment, repair, replacement or other associated costs. Such costs may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.

Failure to comply with this clause may result in immediate termination of the booking and eviction from the property without refund. The Guest will remain responsible for any applicable additional costs arising from the breach.

Service and Assistance Animals

Guests travelling with a service dog or assistance animal must notify First National Real Estate Bribie Island at the time of booking or as soon as reasonably practicable prior to arrival.

Where reasonably required and permitted by applicable law, Guests may be asked to provide appropriate information or evidence regarding the assistance animal's status, training or registration.

Assistance animals must:

• Remain under the Guest's effective control at all times;
• Be appropriately trained and suitably behaved;
• Not create unreasonable noise, disturbance, aggression or nuisance to neighbours or other guests; and
• Not be left unattended at the property where doing so would create a risk to the animal, property or other persons.

For the protection of the property and its furnishings, assistance animals are not permitted on furniture or beds unless otherwise authorised for the particular property. Assistance animals are also not permitted in swimming pools.

Guests remain responsible for:

• Any damage caused by the animal;
• Additional cleaning or sanitisation reasonably required due to accidents, odours or excessive shedding; and
• Any other reasonable costs arising from the Guest's breach of these Terms and Conditions.

Any applicable costs may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.

First National Real Estate Bribie Island may take appropriate action where an assistance animal is not under effective control, poses a direct threat to the health or safety of others, causes significant disruption or damage, or where restrictions apply under applicable laws, regulations or body corporate requirements.

Nothing in these Terms and Conditions is intended to limit or exclude any rights or protections applying to assistance animals under applicable Australian law.

Smoking/Vaping

All property interiors are strictly non-smoking.

Some properties may also have a complete non-smoking policy applying to both indoor and outdoor areas of the property. Guests must comply with the specific smoking and vaping rules applicable to the property booked.

Guests must not smoke or vape inside the property, on balconies or patios where prohibited, or in any other area where smoking or vaping restrictions apply.

If smoking or vaping occurs in breach of this clause, the Guest may be charged for any reasonable costs incurred as a result, including:

• Professional cleaning and deodorising;
• Cleaning or replacement of carpets, furnishings, curtains, bedding and window coverings;
• Additional housekeeping costs;
• Fire alarm call-out costs;
• Smoke or vaping-related damage, contamination, odours, staining, repairs or replacements;
• Loss of income or other reasonable losses arising from the property being unavailable for occupation as a result of the breach; and
• Any other reasonable costs incurred as a result of the breach.

The Guest acknowledges that insurance may not cover all damage, loss or costs arising from smoking or vaping. The Guest remains responsible for all reasonable costs and losses incurred as a result of a breach of this clause, including amounts not recoverable under any applicable insurance policy.

Any applicable charges may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.

BBQ Use

• Where a barbecue is provided, it must be left in a clean and tidy condition, ready for use by the next Guest.
• Guests are responsible for cleaning the barbecue after use, including the grill plates, trays and surrounding area.
• A $50 cleaning fee will apply if the barbecue is left in an unclean condition requiring additional cleaning by our staff or contractors. The fee may be charged to the nominated payment card in accordance with these Terms and Conditions.
• If the barbecue is found to be unclean upon arrival, the Guest should contact First National Real Estate Bribie Island as soon as reasonably practicable so that arrangements can be made for the issue to be investigated and, where appropriate, rectified.

Parking

• Guests and their visitors must park vehicles, boats, trailers and other equipment only in the designated parking areas allocated to the property.
• Parking on lawns, gardens, neighbouring properties, common property, driveways not designated for parking, or in any area where parking is prohibited is not permitted.
• Where a property is part of a strata or community title complex, Guests must comply with all parking rules, by-laws and permit requirements applicable to the complex.
• Some strata-titled properties may require a parking permit to be displayed on the dashboard while parked within the complex. Guests are responsible for ensuring any required permit is displayed at all times.
• First National Real Estate Bribie Island accepts no liability for parking fines, towing costs, damage to vehicles, or losses arising from a Guest's failure to comply with parking requirements.

Electric Vehicle Charging

• Electric vehicle (EV) charging is permitted only with the prior consent of First National Real Estate Bribie Island or the Owner of the property. Some properties may have designated EV charging facilities, and Guests must use these facilities in accordance with any instructions provided.
• Guests must use only charging equipment and methods approved for the property. Unless specifically authorised, the use of extension cords, power boards, adaptors or other unauthorised charging equipment is strictly prohibited.
• Guests are responsible for ensuring that any charging equipment they use is safe, compliant, in good working order and suitable for the vehicle and charging method.
• Guests charge electric vehicles at their own risk and are responsible for complying with all applicable safety requirements and any instructions provided by First National Real Estate Bribie Island or the property Owner.
• First National Real Estate Bribie Island and the Owner accept no responsibility for loss, damage, injury, interruption to charging, vehicle damage or other issues arising from or associated with EV charging, except to the extent that such liability cannot lawfully be excluded.
• Any damage to the property, electrical system, fittings, charging equipment or other property caused by or arising from the Guest's use of an electric vehicle or charging equipment will be the Guest's responsibility. Any applicable repair, replacement or associated costs may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.

Rubbish and Waste Disposal 

• Guests are responsible for the proper disposal of household rubbish during their stay.
• Garbage and recycling bins should be placed out for collection and returned to the property as required. Collection schedules are generally displayed within the property for Guest reference.
• Guests must ensure that rubbish is securely bagged and placed in the appropriate bins provided. Excess rubbish must not be left at the property, around bins or on neighbouring properties.
• Where excessive rubbish is left at the property, additional waste removal is required, or bins are not presented for collection resulting in additional servicing being required, First National Real Estate Bribie Island reserves the right to charge the Guest for any reasonable associated costs. Such costs may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.

Smoke Alarms and Safety Equipment

• Smoke alarms and other safety equipment are installed at properties in accordance with applicable Queensland legislation and safety requirements.
• Guests must not tamper with, disable, remove, cover, disconnect or otherwise interfere with any smoke alarm, smoke detector or associated safety equipment.
• Many properties are fitted with interconnected smoke alarms, meaning that when one alarm is activated, all alarms within the property may sound.
• In the event a smoke alarm activates during the stay and there is no apparent emergency, Guests should follow any instructions provided within the property or contact First National Real Estate Bribie Island for assistance.
• If a smoke alarm continues to activate without an apparent presence of smoke or fire, Guests should contact First National Real Estate Bribie Island or the nominated after-hours emergency service as soon as reasonably practicable so that appropriate arrangements can be made.
• Any costs associated with the tampering, disabling, removal or damage of smoke alarms or safety equipment by a Guest, occupant or visitor will be the responsibility of the Guest. Applicable costs may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.
• Guests acknowledge that smoke alarms are an important legal safety requirement and must remain operational and unobstructed at all times.

Window Furnishings and Blind Cords

• For the safety of all occupants, Guests must exercise appropriate care when using blinds, curtains, cords, chains and other window furnishing components.
• Guests are responsible for supervising children around blind cords and curtain chains and ensuring that window furnishings are used safely and in accordance with any safety devices fitted to the property.
• Guests must not tamper with, remove, disable or interfere with any safety devices fitted to blinds, curtains or other window furnishings.
• Any damage caused to blinds, curtains, cords, chains, safety devices or associated fittings during the booking period may be charged to the Guest. Applicable costs may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.

Pool Tables and Recreational Equipment

• Where a property provides a pool table, games equipment or other recreational facilities, Guests use such facilities at their own risk.
• Guests are responsible for ensuring that all recreational equipment is used appropriately, safely and only for its intended purpose.
• Any damage to a pool table, cues, balls, accessories, lighting, surrounding furniture, walls, ceilings, windows, flooring or any other part of the property arising from the use or misuse of recreational equipment will be the responsibility of the Guest.
• The cost of repairs, replacement, rectification works and any associated reasonable expenses may be charged to the Guest in accordance with these Terms and Conditions, including to the nominated payment card where authorised under the security bond pre-authorisation.

Swimming Pools, Spas and Pool Areas

• Where a property includes a swimming pool, spa or pool area, Guests and visitors use these facilities at their own risk.
• Guests are responsible for ensuring that all occupants and visitors comply with applicable pool safety requirements and exercise appropriate care when using the pool, spa or surrounding areas.
• Children must be actively supervised by a responsible adult at all times when in or around the pool or spa area. Children must not use the swimming pool or spa without appropriate adult supervision.
• For safety reasons, glassware, glass bottles and other breakable glass products must not be used in or around pool and spa areas.
• Running, diving, jumping from structures, rough play and any other behaviour that may cause injury or property damage is prohibited.
• Pool pumps, filters, chlorinators, timers, heating systems, cleaning equipment and other pool-related equipment must not be tampered with, adjusted, disconnected or otherwise interfered with.
• The Guest is responsible for any damage to the swimming pool, spa, pool area, pool equipment, fittings or associated property caused by the Guest, any occupant, visitor or other person attending the property during the stay, including damage resulting from misuse, negligence, tampering or failure to comply with these Terms and Conditions. The reasonable cost of repairs, replacement, rectification works, cleaning, applicable call-out fees, specialist services or loss of use arising from such damage may be charged to the Guest and, where authorised, to the nominated payment card under the security bond pre-authorisation.
• The Guest is not responsible under this clause for ordinary wear and tear, pre-existing damage or mechanical or equipment failure not caused or contributed to by the Guest, occupants or visitors.
• All inflatable toys, floating devices and other personal pool equipment brought onto the property must be removed from the pool and surrounding areas prior to departure.
• Temporary, portable, inflatable or above-ground pools and spas must not be erected, installed or used at the property under any circumstances.
• Guests acknowledge that local government regulations may apply to temporary pools and spas capable of holding more than 300mm of water and that penalties may apply for non-compliance. Any fines, penalties, costs or liabilities arising from a Guest's breach of applicable requirements will be the responsibility of the Guest.
• First National Real Estate Bribie Island accepts no responsibility for accidents, injuries, loss, damage or death arising from the use of any pool, spa or recreational water facility at the property, except to the extent that liability cannot lawfully be excluded or limited.

Lost Property

• Guests are responsible for ensuring that all personal belongings are removed from the property upon departure.
• If a Guest believes an item has been left behind, they should contact First National Real Estate Bribie Island as soon as reasonably practicable following departure.
• While reasonable efforts will be made to locate and identify reported lost property, First National Real Estate Bribie Island accepts no responsibility or liability for items left behind, including items that are subsequently lost, damaged, stolen, misplaced or disposed of.
• Items recovered from a property will generally be held for a maximum period of fourteen (14) days from the date they are found. After this period, unclaimed items may be donated to a local charity, disposed of or otherwise dealt with at the discretion of First National Real Estate Bribie Island.
• Lost property will only be returned at the Guest's expense. Guests must provide a prepaid postage satchel, courier label or other approved return method before any item will be dispatched.
• A $30 administration and handling fee applies to all lost property return requests to cover staff time, storage, packaging and processing costs. This fee must be paid in full before the item is released or returned.
• First National Real Estate Bribie Island reserves the right to decline handling or return of items where the applicable administration fee and postage arrangements have not been provided.
• First National Real Estate Bribie Island is not responsible for the condition of an item during storage or transit where the item has been returned using a third-party postal or courier service.

Care of Premises and Community Conduct

Guests must take proper care of the property, its contents and surrounding areas at all times during the booking period.

Where the property is located within a strata, community title or managed complex, Guests must also comply with all applicable body corporate by-laws, rules, regulations and lawful directions of the scheme, in addition to these Terms and Conditions.

Guests are responsible for ensuring that all occupants and visitors behave in a reasonable and respectful manner and do not cause damage, disturbance or nuisance to the property, neighbouring properties, common property or the wider community.

Without limitation, Guests must ensure that:

• Noise is kept at a level that does not unreasonably disturb neighbours at any time, and particular consideration is given to neighbours during designated quiet hours;
• The property, common property (where applicable) and surrounding areas are not damaged, misused or subjected to negligent or reckless behaviour;
• All occupants and visitors comply with applicable by-laws, rules and reasonable instructions issued by First National Real Estate Bribie Island, the property owner or the body corporate (where applicable);
• Vehicles, boats, trailers and other transport are parked only in designated and lawful areas; and
• No animals are brought onto the property unless the property is expressly advertised as pet-friendly or the animal is an approved assistance animal in accordance with applicable law.

Guests are responsible for the actions and behaviour of all occupants and visitors at the property during the booking period, including any breaches of applicable body corporate by-laws.

If any of these requirements are breached, First National Real Estate Bribie Island may issue warnings, attend the property where reasonably required, or terminate the booking where the breach is serious or continues. Where a booking is terminated due to a breach of these Terms and Conditions, no refund or compensation will be payable.

The Guest may also be responsible for any fines, penalties, damage, cleaning costs, call-out fees or other reasonable expenses arising from the breach. Where applicable, such costs may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.

Repairs and Maintenance

• The Guest agrees to allow First National Real Estate Bribie Island, the property owner and/or authorised contractors reasonable access to the property during the booking period to inspect, investigate or carry out repairs, maintenance, inspections or urgent works. Where reasonably practicable, reasonable notice will be provided before access, except in circumstances requiring urgent attention.
• All reasonable efforts will be made to attend to reported repairs and maintenance issues as soon as practicable. However, delays may occur due to contractor availability, public holidays, after-hours call-outs, availability of replacement parts or other circumstances beyond our reasonable control.
• Guests must promptly notify First National Real Estate Bribie Island of any maintenance issues, faults, damage, defects or repairs required at the property. Guests must not arrange, authorise or engage any third-party contractor, tradesperson, repairer, cleaner or service provider without prior approval from First National Real Estate Bribie Island. No reimbursement, compensation, credit or refund will be provided for repairs, maintenance, services, replacement items or other expenses arranged by the Guest without prior approval.
• No refund, compensation, discount or relocation will ordinarily be provided due to delays in attending repairs or maintenance matters, provided reasonable efforts are being made to investigate and rectify the issue. This does not limit any rights the Guest may have under applicable law.
• Where a property becomes uninhabitable due to a major fault, damage or unforeseen circumstance, First National Real Estate Bribie Island will make reasonable efforts to arrange alternative accommodation where available. Alternative accommodation cannot be guaranteed and may be subject to availability and applicable terms.
• If First National Real Estate Bribie Island, the property owner or any authorised contractor is required to attend the property due to Guest conduct, including but not limited to neighbour complaints, breach of by-laws, excess rubbish, additional cleaning, damage, misuse or breach of these Terms and Conditions, the reasonable costs associated with that attendance may be charged to the Guest.
• If damage to the property or its contents is reported during the stay or identified following departure and is reasonably attributable to the Guest, occupants or visitors, the Guest is responsible for the reasonable cost of repairs, replacement, rectification works and associated expenses.
• By completing the mandatory Online Check-In and security bond pre-authorisation, the Guest authorises First National Real Estate Bribie Island to charge the nominated payment card for amounts properly payable under these Terms and Conditions, including costs arising from damage to the property or its contents, additional cleaning, repairs, replacements, excess rubbish, call-out fees, breach-related costs and other applicable additional charges.
• The security bond pre-authorisation is separate from the payment of accommodation charges and does not authorise the charging of ordinary accommodation amounts that are payable under the booking. Any applicable charges will be processed in accordance with these Terms and Conditions.
• The Guest acknowledges that charges properly incurred in accordance with these Terms and Conditions are valid and payable. Where a charge has been properly incurred, the Guest remains responsible for the amount owing regardless of whether the Guest initiates a chargeback, reversal or payment dispute with their financial institution.
• If a chargeback or payment dispute is initiated in relation to a valid charge, the Guest remains liable for the disputed amount and any reasonable costs incurred by First National Real Estate Bribie Island in responding to or recovering the amount, to the extent permitted by law.

Noise, Neighbours and Community Conduct

• Guests must at all times respect neighbouring properties, residents and the local community.
• Excessive noise, disruptive behaviour, parties, events or any form of anti-social or unreasonable conduct is strictly prohibited. Serious or ongoing breaches may result in termination of the booking and the Guest being required to vacate the property without refund or compensation. The Guest may also be responsible for any reasonable costs arising from the breach.
• Guests and visitors must ensure that noise is kept to a reasonable level at all times, with particular consideration given to the hours between 10:00pm and 8:00am. Guests must comply with any reasonable direction or requirement issued by police, council officers, body corporate representatives or other authorised authorities, including noise abatement notices or orders.
• Guests acknowledge that neighbouring residents may contact police, council or other relevant authorities regarding noise, disturbances, parties, anti-social behaviour or other breaches. Any attendance, call-out, security, cleaning, repair or other reasonable costs arising from the Guest's conduct may be charged to the Guest.
• Guests are responsible for ensuring that the conduct of all occupants and visitors does not unreasonably impact the residential amenity, safety or enjoyment of neighbouring properties or the surrounding community.
• If First National Real Estate Bribie Island, the property owner, an authorised contractor, security personnel, police, council officer, body corporate representative or other authorised person is required to attend the property as a result of the Guest's conduct or a breach of these Terms and Conditions, the reasonable costs associated with that attendance may be charged to the Guest.
• Any costs properly incurred as a result of Guest conduct, including call-out fees, additional cleaning, repairs, damage, security attendance, rubbish removal or other reasonable expenses, may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.
• First National Real Estate Bribie Island is not responsible for, and has no control over, construction, renovation, maintenance or development works occurring on neighbouring properties or within the surrounding area. No refund, compensation or relocation will ordinarily be provided as a result of such works, whether or not prior notice has been received.
• While reasonable efforts may be made to notify Guests of known neighbouring works that may materially affect the property, such notification cannot be guaranteed, particularly where works are undertaken without prior notice to First National Real Estate Bribie Island.

Emergencies

In the event of a life-threatening emergency, Guests must contact emergency services immediately by calling 000.

For urgent property-related emergencies only, the following contacts may be used:

• Plumbing emergencies: James – Unique Elementz Plumbing & Gas – 0488 233 570
• Electrical emergencies: Sam – East Coast Contracts – 0401 160 926

These contacts are provided for genuine urgent issues only and not for general maintenance requests.

Call-Out Fees

Where First National Real Estate Bribie Island is required to attend the property due to Guest conduct, including but not limited to noise complaints, disturbances, misuse of the property or breaches of these Terms and Conditions, a $100.00 call-out fee will apply.

The fee is payable by the Guest and may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.

Lockout Fees

If Guests are locked out of the property, they must contact First National Real Estate Bribie Island.

A call-out fee of $100.00 applies for lockout assistance during office hours. Guests will be required to attend the office at 71 Welsby Parade, Bongaree to collect spare keys, which must be returned by the following business day.

Where attendance by a locksmith is required, all locksmith costs are the sole responsibility of the Guest. On public holidays or outside normal office hours, Guests may be directed to contact Bribie & District Locksmiths on 0420 305 625 or another nominated provider.

First National Real Estate Bribie Island accepts no responsibility for locksmith charges or related costs.

Lost Keys

Guests must notify First National Real Estate Bribie Island immediately if keys are lost during their stay.

Where keys are not recovered prior to departure, the Guest will be responsible for all reasonable costs associated with replacement keys, rekeying, lock replacement or security measures required as a result of the loss.

Any such costs may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.

Interpretation and Priority of Terms

In the event of any inconsistency or conflict between these Terms and Conditions and any marketing material, website content, booking confirmation, booking platform listing (including third-party platforms), advertising or verbal representation, these Terms and Conditions will prevail to the fullest extent permitted by law.

Where a specific written agreement or property-specific condition expressly varies these Terms and Conditions, that specific agreement or condition will apply to the extent of the inconsistency.

No Waiver

No failure or delay by First National Real Estate Bribie Island in exercising any right, power, or remedy under these Terms and Conditions shall operate as a waiver of that right, power, or remedy.

Any single or partial exercise of any right, power, or remedy shall not prevent any further or other exercise of that or any other right, power, or remedy.

General Conditions and Disclaimer

• All bookings are accepted on behalf of the property owner. First National Real Estate Bribie Island acts as the managing agent and cannot accept responsibility for actions, decisions or circumstances of the property owner that are outside the reasonable control of the agency.
• The Agent reserves the right to cancel or amend a booking where required by the property owner. In such circumstances, the Guest will be notified as soon as reasonably practicable. Where possible, reasonable efforts will be made to offer alternative accommodation or amended dates. If suitable alternative accommodation or amended dates cannot be arranged, all monies paid by the Guest for the affected booking will be refunded. No further compensation or liability will apply to the extent permitted by law.
• The Agent and/or property owner are not responsible for circumstances outside their reasonable control, including but not limited to planned or unplanned power outages, internet interruptions, water supply interruptions, weather events, infrastructure failures or service disruptions. Where appropriate, Guests may be directed to contact the relevant service provider, such as Energex. No refund, compensation or reduction in tariff will ordinarily be provided in these circumstances, subject to any rights the Guest may have under applicable law.
• The property is provided for short-term holiday accommodation only for the period stated on the booking confirmation. No commercial business, trade, profession or enterprise may be conducted from the property without prior approval from First National Real Estate Bribie Island and, where required, the property owner.
• Property descriptions, photographs, floor plans and other representations are provided in good faith and to the best of the Agent's knowledge at the time of publication. Minor variations, changes to furnishings, décor, appliances, landscaping or other features may occur. Guests are responsible for considering whether the property is suitable for their individual requirements before booking. No refund or compensation will ordinarily be provided solely because a property does not meet a Guest's subjective expectations or preferences.
• Each property may be subject to additional property-specific rules, conditions, instructions or requirements which form part of these Terms and Conditions or are provided in the property compendium, booking information or pre-arrival correspondence. Guests are responsible for reading and complying with all such requirements.
• Where a property is listed for sale, the Guest agrees to permit reasonable access for inspections by prospective purchasers, real estate agents, valuers or other authorised persons during reasonable hours, with prior notice provided where practicable.
• Where a property is located within a strata or community title scheme, all applicable by-laws, rules and lawful directions must be complied with at all times. First National Real Estate Bribie Island has no control over the by-laws or rules imposed by a strata or community title scheme. Some properties may require Guests to complete or sign additional body corporate documentation as a condition of occupancy.
• Guests are responsible for the security of the property during their stay and upon departure, including locking doors, securing windows and using any security devices provided. Any loss, theft or damage reasonably attributable to the Guest's failure to properly secure the property will be the Guest's responsibility.
• The Agent and property owner are not responsible for loss, theft, damage or injury to Guests, occupants, visitors or their personal property, except to the extent that liability cannot lawfully be excluded or limited. Guests are strongly encouraged to obtain appropriate travel and contents insurance.
• Bookings are accepted based on the property ownership and availability at the time of booking. If a property is sold, withdrawn from holiday letting or otherwise becomes unavailable, continued availability cannot be guaranteed.
• The Agent reserves the right to refuse a booking at its discretion, including where instructed by the property owner or where the booking is considered unsuitable having regard to the property, its location, applicable rules or the information provided by the Guest.
• Tariffs, fees and charges are subject to change until a booking is confirmed. Quoted prices are valid for thirty (30) days unless otherwise stated.
• Guests acknowledge that failure to comply with these Terms and Conditions may result in, without limitation, cancellation or termination of the booking, being required to vacate the property, forfeiture of monies paid where permitted under these Terms and Conditions, and/or additional charges being incurred. Any applicable charges may be charged to the nominated payment card in accordance with these Terms and Conditions, including where authorised under the security bond pre-authorisation.
• These Terms and Conditions may be amended or updated from time to time. The version applicable to a booking will be the version accepted by the Guest at the time of booking, unless otherwise required by law. The most current version will be available on the First National Real Estate Bribie Island website or upon request.
• By proceeding with a booking, making payment, completing the mandatory Online Check-In, completing the security bond pre-authorisation or occupying the property, the Guest acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions.

For any queries regarding these Terms and Conditions, Guests should contact First National Real Estate Bribie Island on (07) 3408 1006 – Option 1 or email holiday@bribieislandrealestate.com.au

A non-refundable booking fee applies to all reservations with First National Real Estate Bribie Island. The applicable amount will be advised at the time of booking.

By proceeding with a booking, you acknowledge and agree to our full Terms & Conditions, including our cancellation policy, house rules and property-specific requirements.

All reservations require valid photo identification to be provided through our mandatory Online Check-In process prior to arrival. Online Check-In must be completed no later than 7 days prior to arrival, or within the timeframe specified by First National Real Estate Bribie Island for bookings made within 7 days of arrival.

The mandatory Online Check-In also includes the required security bond pre-authorisation, which must be successfully completed before keys or access details can be provided.