Please read carefully the following conditions of rental.  Any departure from these conditions will permit the owner or his agent to refuse to allow entry, amend the rent, or immediately terminate the tenancy at his discretion. Please also check your trust account receipt and contact the office immediately if there is any discrepancy. Be sure to retain your receipt until after your stay.

1. Please note that LINEN IS NOT SUPPLIED unless specified.  You will need to bring your own sheets, pillowcases, towels, bath mat, face washers, tea towels, etc. or they can be hired locally through our office, or you can order directly on www.holidayhiring.com.au.  Please phone us if you are not sure.  Hired linen booked in advance is delivered to the property prior to your arrival.
2. Payments made by cheque are receipted subject to clearance.  A $30 fee will be charged for any cheque dishonoured.  You cannot pay by cheque on arrival for a booking of less than 5 days duration.
3. Long Stays: Rent for the full period of a booking up to 8 weeks must be paid before occupancy commences, unless special arrangements have been made.  Payment for bookings exceeding 8 weeks may be made as: 8 weeks at commencement and the balance at or before week 5. Bookings for 6 weeks or more may be cleaned during your stay.  We will advise you of when this will occur.  For your own convenience you can also arrange for a weekly clean at a minimal expense during long stays.
4. Payment of the balance of rent after deposit must be paid on or before arrival, and can be accepted by internet banking, credit card, eftpos, cash or cheque.  If you choose to pay the balance by credit card, a 0.88% surcharge applies on Visa, Mastercard or American Express.
5. A security deposit of between $200 and $1000 is required on or before check-in.  (Frequent Stayers Club members may be exempt, so please remember to advise the office when booking if you are a member). The security deposit will be returned to the guest as soon as possible after vacating (normally within 3 to 7 working days) providing all keys are returned at the designated check-out time, no breakages or damage is to be paid for (refer Condition 11) and the property is left in a clean and tidy condition.  Guests are expected to remove all their rubbish from the property, and have all dishes washed, dried, and put away in the cupboards. A $44 per hour or part thereof fee will be charged for any additional cleaning required. The guest authorises the Agent to deduct this amount from the security deposit or credit card should this payment be required.
6. Keys to the premises are available from the agent only during business hours Monday through Saturday 4 p.m.. A second set of keys can be given if available. If the keys are lost or not returned, you may be liable for the cost of changing the locks and replacement keys.
7. Inspection of units before booking is not permitted under the Terms and Conditions of our Management Agreements with our landlords, however photographs of the unit are available to view in the office and on our website.
8. If keys are to be made available for arrival after hours, full payment must have been made in advance, and identification or Booking Confirmation must be produced to the staff at the arranged collection point, eg. Kerrys Korner Shop staff.  Please confirm this requirement for after hours arrival with our office during business hours on arrival day or the working day prior.  Please note that there is a $5 surcharge for collecting keys from Kerry's Korner Shop which is collected by us on their behalf.   Kerrys Korner Shop opening hours are 7 a.m. to 9 p.m. every day.  If you are unable to arrive prior to 9 p.m. we may be able to make other arrangements, however this will need to be pre-organised during business hours.
9. Tenancy commences at 2pm on the commencement date and ends at 10am on the departure date.  For departures prior to office hours there is an after hours key return slot on our premises.  Earlier arrivals or late departures for Frequent Stayers members are subject to previous or next occupants arrival or departure and cleaners schedules.
10. The right is reserved by owners to alter *prices, **furniture, equipment or content at any time prior to occupancy without notice or compensation. We act only as agents for the owner.  *Price changes, whilst extremely rare, would be notified in writing with no less than 30 days notice (refer Condition 17).  ** We will certainly notify you whenever possible of changes to furniture in cases such as changes to bed sizes etc..
11. The tenant is responsible for accidental or intentional breakages, losses or damage to the property caused by the guest or their invitees.  If an insurance claim is made with the prior agreement of the owner, the tenant must pay the applicable excess on the Landlords or Body Corporate insurance policy as the case may be.  Breakages, damage to or loss of: cutlery, crockery, kitchen utensils, furniture, furnishings, white goods, fixtures and fittings, internal walls or carpets must be assessed by the office and paid for at the office of the agent before departure. If an estimate of cost made is later found to be incorrect, an adjustment either way will be made within 30 days.
12. If an item cannot be replaced, a reasonable substitute will be purchased of no less value than the original, if acceptable to the owner.  If the lost or broken item is part of a set, and the item cannot be matched, the full set will be required to be replaced.
13. Cars are not to be parked on the premises except in the space provided for the unit or house rented.  Visitors cars are to be kept outside the premises or in designated visitors parking bays where available, and not on grassed areas.
14. The number of persons staying in the premises at any time must not exceed the number of beds supplied.
15. The tenant shall not cause or allow any undue or excessive noise or operate radios, stereos, or television sets at any volume that may cause annoyance to other tenants or neighbours, particularly between 10pm and 8am.
16. Unless in a property where pets are allowed, animals of any kind are not permitted on the premises at any time, including visitors animals, apart from Registered Service animals. If an animal is reported to be on the premises your tenancy will be terminated immediately and no refund will be given.  You may also be liable for a pest control and/or carpet and/or furniture cleaning and/or cleaning up of the grounds.
17. Any description of the premises given by us is made in good faith.  We cannot accept your misinterpretation of the description of the property, and advise that it is your responsibility to ensure that the property is suitable for your needs, eg. in the case of number of stairs, shower over a bath, security screens, etc..  We should be able to answer most of your questions, but cannot be expected to pre-empt them.
18. A deposit is accepted on the basis that the rental quoted may be increased or the booking cancelled by the owner or agent, provided that at least 1 months notice of such increase or cancellation is sent to the tenant at the address or email address last known to the agency.  If cancelled, a refund of the deposit in full will be made available in these circumstances, and the agent will make every endeavour to provide similar alternative accommodation.
19. In the event of the tenant, for any reason whatsoever, desiring to cancel the booking, the deposit shall be refunded according to the following criteria:
    More than 3 months notice - full refund of your deposit, less a $15 administration fee.  Traveller Fee (Booking fee) is non-refundable.  Less than 3 months notice, if and when the booking has been fully rebooked, full refund less a $15 admin fee, or transfer to another unit and/or date. No refund if the unit is not rebooked. In the event of a no-show on commencement day and/or no advice at the close of the business day, there will be no refund and the premises may be re-let for the balance of the period. In this instance the owner also reserves the right to seek payment of the balance for the full booking, and may use a court or collection agency for the purpose. Should you wish to cancel a part of your booking then the above cancellation policy will still apply to that portion of the booking and the deposit held will be deemed to be held against the dates cancelled.  As unforeseeable events can happen preventing you from travelling – severe weather could cut roads, or strikes could affect travel, - our office strongly recommends that you take out independent Travel Insurance.
20. Bookings will be cancelled and the unit will be made available for another booking if a deposit is not received within 7 days.  For bookings less than 30 days ahead, deposit must be paid within 24 hours. If you have made payment and not received a confirmation within two business days, please contact our office immediately. We cannot be responsible for payments made that cannot be allocated e.g. no reference on bank transfers, cheques lost in the mail, etc.
21. Separate Body Corporate Regulations where applicable to unit premises, must be adhered to at all times.
22. If there is any problem perceived by the tenant on occupation of the premises, the agent should be notified immediately, so that the problem can be rectified as soon as possible for the comfort of the tenant.  Every effort will be made to rectify anything that we possibly can within our legal limits in our contract with the owners of the property, but please note that no subsequent compensation of any kind will be considered.
23. Misplaced keys or keys locked in a property during your stay incur a call-out fee of $40 outside of business hours, $80 after 8 p.m. or $200 on a Public Holiday.  Whilst we do our utmost to maintain an emergency phone all the time, this service is not guaranteed to be available 100% of the time.  If we are not available you can call Fort Knox Locksmiths on 07 5491 5000.  PLEASE TAKE CARE WHEN LOCKING THE UNIT.  Lost keys must be replaced at the tenants cost being an additional charge of $9.50 per key minimum (security keys normally around $50).  Magnetic or radio remote door openers lost incur a charge of an additional $100 minimum.  G.S.T. is also payable on these amounts.  Fort Knox (07 5491 5000) are able to help with any call-out, but may expect payment up front by credit card. 
24. No responsibility is taken for tenants personal property left on the premises. 
25. Caloundra Holiday Centre reserves the right for their tradespeople or representative to enter the property at any reasonable time to carry out repairs or maintenance work for any purpose deemed necessary without prior notice to the tenant.
26. The agent and /or the owner have the right to refuse bookings without explanation.  Taking occupancy in the premises implies the total acceptance of these conditions.  

Please note payments are not processed automatically once submitted. All payments and bookings are processed mannually, therefore it maybe 24 to 48 hours before the payment has been taken from your nominated account (if chosen credit card) or the booking accepted. If you have selected direct deposit you will need to mannually make a payment through you bank with the bank details provided.