The CVV is a Card Verification Value.
This can be found on the back a Mastercard or Visa
and on the front of the American Express.
Card Verification Value
The CVV is a Card Verification Value.
This can be found on the back a Mastercard or Visa
and on the front of the American Express.
Holiday Terms and Conditions
Thank you for choosing HolidayCo.Killcare. By entering into a management agreement or choosing to stay with us you agree to adhere to the Terms and Conditions outlined below.
Failure to comply with these Terms and Conditions gives HolidayCo.Killcare the right to refuse the key, amend the rate or immediate termination of the holiday agreement.
Please take the time to read this carefully.
Code of Conduct Short-term Rental Accommodation
General Conditions of Tenancy
Our staff will describe the premises and their positions as accurately as possible and in good faith. No responsibility or refunds are accepted for errors in presentations or descriptions. As our holiday homes are occupied by guests at most times of the year, inspection is not possible. We invite you to view the property from the outside and view the photos on our website. Our aim is to provide the highest possible standard, but all premises are privately owned and are furnished and decorated to the owner’s personal taste and requirements that are subject to change without notice.
Your booking
The booking with HolidayCo.Killcare is not a residential tenancy agreement under residential tenancy legislations. Failure to comply with any of the guest's fundamental obligations and the terms and conditions of the property may result in immediate termination and eviction. The guest is granted a licence to occupy the accommodation, THIS AGREEMENT IS MADE BY THE OWNER OF THE PROPERTY UNDER THESE TERMS AND CONDITIONS for the agreed booking period.
Refunds will not be paid on terminated occupancies.
Specials and offers; from time to time we will offer specials and discounts this will be exclusively accessed with the use of a code. Properties who participate in these offers will have a valid discount applied to the booking with the use of the code. If the code does not work the discount does not apply. You must obviously use the code at time of booking to access these specials and discounts.
Changes to your Booking
Bookings are made in good faith by the agent and may be subject to any changes as notified by the owner prior to the commencement of the booking (including tariffs). The agent cannot accept responsibility for the actions taken by the owners of the premise outside their control. (Every reasonable endeavour will be made to offer alternative accommodation should this occur.)
All advance bookings are accepted on behalf of the current owner. If this property is sold, we cannot accept responsibility for decisions made by the new owner. All clients both guests and property owners explicitly accept that HolidayCo.Killcare manage bookings and availability calendars for properties at their absolute discretion.
No warranty, guarantee or compensation is made for any bookings that are accepted or declined by HolidayCo.Killcare at any time.
Due to the integration of our booking software through multiple third-party sites availability calendar may not always show correct availability at every time, this is out of our control. The availability of properties will only be updated when pending bookings are addressed. The acceptance of a booking is at the discretion of HolidayCo.Killcare.
A booking is not confirmed until the owner has confirmed acceptance, the initial payment is received and the guest receives a confirmation email.
All clients, both guests and property owners explicitly accept that HolidayCo.Killcare manage bookings and availability calendars for properties at their absolute discretion. Calendars may be opened or closed on certain properties for operational reasons at any time.
No warranty, guarantee or compensation is made for any bookings that are accepted or declined by HolidayCo.Killcare at any time.
We understand that your holiday is a time for relaxing and reflection and we will endeavour to assist you in every way we can.
In the rare occasion that there is an issue at your property regarding the services or the inclusions we will make every effort to repair, modify or substitute the item that has failed.
We ask that you understand that often holidays coincide with public holidays and all service professionals are not always available.
HolidayCo. staff are always available every day to assist you, please be considerate during this time as we do what we can to assist you.
All guests warrant that they have advised all occupants of these terms and conditions.
If a future booking is cancelled because of the change of ownership of a property, this being due to the actions of the current owner in selling the property there may be significant fees and charges incurred because of cancelling forward bookings. Owners need to be aware of these risks when they have a property for sale. These fees will be the responsibility of the owner at the time of booking. These bookings may be honoured by the new owners explicitly at the same terms as the agreements at the time of booking.
Acceptance of bookings: substitution of seasonal tariff’s & minimum night stays.
All Bookings are accepted on behalf of the owner in good faith. Applicable minimum night stays and the application of tariffs to each booking is at the sole discretion of HolidayCo.
Tariffs are set by season across the HolidayCo portfolio in specific date ranges. The date ranges for seasons are uniform across all HolidayCo properties without exception.
Often seasonal tariffs and alterations to minimum night stays are substituted in times of low booking numbers. These decisions will be made on a case by case basis by HolidayCo.
HolidayCo explicitly has the approval to adjust the tariff’s and minimum booking nights unless directed in writing by the owner not to do so.
Management of disputed bookings:
On the rare occasion a booking is not completed by the guest the owner explicitly agrees that HolidayCo can manage the booking whether it proceeds or partially proceeds at HolidayCo’s absolute discretion.
Safety and conduct
House Rules
For your comfort and safety, the following house rules apply to your stay.
Arrivals
Departures
Cleaning
Keys
Cancellations
Fees will be charged for all guest cancellations as follows:
Refunds
If any issues are not reported during your stay within the first 24 hours and we have not been provided the opportunity to resolve the issue at the time, we will consider this as feedback and no compensation will be warranted.
A compensation voucher can only be considered if we have not been able to rectify the issue of concern and then only after owner approval. Please be assured we will do everything in our power to ensure your stay is enjoyable
COVID-19 Refund Policy
In the event that the Government mandates travel restrictions to the Central Coast when you are due to travel for your booking, a refund of Accommodation will be given less the booking fee and Eftpos fee
Swimming Pools and Spa
Pool tables
If there is a pool table at the property:
Wi-Fi (if included)
Wi-Fi is offered by the owner complimentary, intended for appropriate use by all guests. Since the service is provided by a third party, we cannot guarantee the speed or reliability of the Wi-Fi connection, nor do we offer compensation for any service interruptions.
Dog Policy
We are trialling a dog friendly approach to holiday lets. There are a few guidelines to ensure the trial is successful and that we can continue to offer a high standard of accommodation to guests with or without dogs.
All doggie guests must be up to date with vaccinations for their own protection and that of future doggie guests. Please ensure flea and tick treatments are also up to date
Well behaved house- trained dogs are allowed inside (unless specified otherwise in the property description) when supervised, but not in the bedrooms or on any furniture.
Anxious home alone barkers need to be managed so as not to unduly impact our resident neighbours.
No chewing the furniture or mats or digging up the garden!
Please pick up after your dog and check the yard is clear at the end of your visit out of respect for the next guests.
CHARGES WILL BE MADE FOR CLEANING UP DOG POO IF YOU HAVE VACATED AND LEFT BEHIND DOG MESS.
Lost Property
All lost property found at our holiday properties will require collection once you have been notified.
Items found will only be held for 7 days from the date you vacate the property and if not donated to charity.
OTHER INFORMATION
COMMUNICATION WITH CLIENTS
From time to time our company and associates businesses with send out newsletters and exclusive offers via email. You explicitly accept this as a term of your engagement with our company. Obviously if you wish to opt out of these communications you can unsubscribe at anytime. This will mean you will explicitly miss out on significant discounts offered exclusively to our past clients.
These terms and conditions are regularly updated, and we require you to regularly review the contents to ensure your stay is enjoyable. These terms and conditions are the master copy and are relevant.
All guests warrant that they have advised all occupants of these terms and conditions and have made them available to read.
Animal Emergency Centre – Central Coast (24hours)
Unit 8A, 356 Manns Rd
West Gosford
Phone: 4323 3886
Finally, if there is an accident on the carpet or rug, please, please tell us, as without proper cleaning it will attract future accidents.
EMERGENCY SERVICES - 000
Annual Membership Fee: $99 AUD per year
Membership is valid for 12 months from the date of purchase.
Membership benefits are available to the named member and apply to eligible bookings made directly with HolidayCo.
1. Membership is valid for twelve (12) months from the date of purchase.
2. The annual membership fee of $99 AUD is non-refundable except where required by Australian Consumer Law.
3. The 5% member discount applies only to participating HolidayCo properties and cannot be combined with other promotional offers, package deals or discounts unless specifically stated.
4. Membership benefits apply only to bookings made directly with HolidayCo via our website, office or reservations team. Benefits are not available on bookings made through third-party websites such as Airbnb, Stayz, Booking.com or other online travel agencies.
5. Early check-in and late check-out are always subject to availability and cannot be guaranteed. Availability depends on operational requirements, cleaning schedules and owner instructions.
6. Member-exclusive offers and promotions may vary throughout the year and are subject to individual offer conditions.
7. Membership is personal to the named member and is not transferable or redeemable for cash.
8. HolidayCo reserves the right to amend participating properties, member offers and program benefits from time to time. Any material changes will not affect confirmed bookings already made.
9. HolidayCo may suspend or cancel a membership if it is used fraudulently, shared without permission or used in breach of these terms.
10. HolidayCo Seasons Club membership does not guarantee accommodation availability. All bookings remain subject to availability at the time of reservation.
11. HolidayCo reserves the right to update these Terms & Conditions at any time. The latest version will always be available on the HolidayCo website.
Credit card details are required to secure your reservation.
If you would like to pay by Direct Deposit - please select Direct Deposit under Payment Details to receive our account details for payment. Note: Direct Deposit is not available for payments within 7 days prior to your arrival date.
By providing us with your credit card details you agree to the Terms and Conditions.
Please note a 2.2% fee is applicable for Credit Card transactions.